Frequently Asked Questions
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Are Your Products suitable for Vegans and Vegetarians?
Some of our products call out Vegetarian or Vegan friendly on the label. For a complete list of our vegan and vegetarian products, please contact our Consumer Care team by completing the form below or calling 1800 816 016. https://www.masterfoodsprofessional.com.au/contact-help
Are MasterFoods™ products Halal certified?
Some of our products are Halal certified to meet the needs of our consumers in Australia and around the world. You can obtain a list of Halal certified products from our Consumer Care team by completing the form below or calling 1800 816 016. https://www.masterfoodsprofessional.com.au/contact-help
Is there a chance of allergen cross-contamination in your products?
We have in place systems and processes to manage allergens and minimise their impact all through our manufacturing process so our consumers can safely enjoy our products. Where there is a chance of cross contamination, there will be a warning statement on the packaging in bold print for example:- 'May contain Sesame Seeds and Wheat'
If you do not see allergens on the label anywhere, this means these are not ingredients in the product and there is no chance of cross contamination. Please be advised that Lupins and Tree Nuts are not processed in our facility.
If you would prefer to speak with someone to confirm, please contact our Consumer Care team by completing the form below or calling 1800 816 016. https://www.masterfoodsprofessional.com.au/contact-help
How do I know if your products have allegens in them like Gluten, nuts or dairy?
When any allergens are present in a MasterFoods™ Professional product, they will be listed by name in the ingredients list and highlighted in bold print in a 'Contains statement' for example :- Contains Wheat, Gluten, Soy, or 'May Contain Milk'. If you do not see the allergen you are enquiring about listed in the ingredient listing or in a statement on pack, it is not present, and the product is safe to consume.
If you would prefer to speak with someone to confirm, please contact our Consumer Care team by completing the form below or calling 1800 816 016. https://www.masterfoodsprofessional.com.au/contact-help