Contact us
At MasterFoods™ Professional, we value your feedback and inquiries. To speak with a member of our friendly Consumer Care team or to report a product issue, please complete the form below or call us at 1800 816 016. If you are reporting a product issue, kindly include the product name, batch code, best before date as indicated on the package, and the date of purchase to help us investigate and resolve your concern efficiently.
For any product promotions, or sales inquiries, you can also reach out to your MasterFoods™ Professional State Account Manager. Find their contact information here.
Frequently Asked Questions
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Q:
Where do I find the product code to place an order with a distributor?
A:The product order code or 'sales order code' can be found under the 'Product Usage' tab of the product page on the website.
Q:Are you running any promotions?
A:We run promotions from time to time and sometimes in partnership with major Foodservice distributors. Pls check the promotions page on our website regularly for upcoming promotions - https://www.masterfoodsprofessional.com.au/promotions
Better still, you can subscribe to our newsletter to get all the latest updates from MasterFoods™ Professional: https://www.masterfoodsprofessional.com.au/subscribe-newsletter
Q:How do I find the closest foodservice distributor to me?
A:You can locate the foodservice distributor closest to you using our Find a Distributor tool
https://www.masterfoodsprofessional.com.au/chefs-hub/find-a-distributorQ:I need to open a direct account with you or become a distributor.
A:Whilst we appreciate your interest in collaborating with us, we have specific requirements to establish and maintain direct accounts with Mars Food & Nutrition Australia™. If you believe that your business can meet and deliver to these requirements, please fill out a contact us form below or call 1800 816 016. https://www.masterfoodsprofessional.com.au/contact-help